Volunteering Opportunities

There are many ways you can make a difference as a volunteer at Baystate Medical Center & Childrens Hospital and other locations in the Springfield area. Volunteer opportunities include:

• Visiting, sitting with, and calling patients
• Escorting patients and visitors through the hospital
• Walking with patients who are mobile
• Helping families in waiting rooms
• Assisting administratively as needed

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We’re honored to have over 300 individuals giving their time in 30 different departments in volunteer roles at Baystate Franklin Medical Center. Whenever possible, we honor volunteers' requests related to scheduling. We base our assignments on our needs and the need to support patients and families. Our volunteers currently range in age from 16 - 90 years old.

Volunteers receive additional benefits, including one free meal during their volunteer shift, free flu shots and annual recognition for their service.

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There are many ways for you to make a difference as a volunteer at Baystate Wing Hospital and across the Eastern Region. Some of the ways our volunteers help include:

• Escorting patients and visitors
• Assisting people in wheelchairs
• Providing comfort and support to patients and their families in our emergency department
• Interacting with patients and visitors
• Keeping patients safe and comfortable
• Providing administrative support in different areas
• Working in the cafeteria and gift shop

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There are many different opportunities to volunteer and intern across Baystate Noble Hospital. Some of our volunteer roles include:

• Emergency department assistance
• Interacting with patients and visitors
• Food production
• Housekeeping support
• Materials management warehouse
• Surgical services support
• Discharge follow-up
• Patient advocate

In addition to our volunteer program, we partner with local high schools with internship programs. These students get the chance to experience the healthcare environment firsthand.

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Volunteers in the Baystate Hospice Program provide support to patients, families, and caregivers in homes, skilled nursing facilities, assisted living facilities, group homes and hospital settings.

The is also a need to support hospice office staff in the office and in the community. Volunteers staff tables at health fairs and help at picnics, patient gatherings, and other community events.

To ensure our volunteers are comfortable with all aspects of what they’re being asked to do, we provide free, comprehensive hospice training.

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Pediatric Palliative Care volunteers support patients, families, and caregivers at home and in the hospital. There are also opportunities to support office staff and help in the community, staffing tables at health fairs and helping at picnics, patient gatherings, and other community events.

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Volunteers commit to volunteering for at least six months. Each person works at least one three-to-four-hour shift per week in the same department, on the same day and at the same time each week. If volunteers want a letter confirming their time volunteering at Baystate, they must complete at least six months and a minimum of three shifts per month.

Volunteers must be at least 16 years old. Teens under 18 must have a parent’s or guardian’s written permission to volunteer. Teens are not accepted in all our departments due to the nature of the work done in certain areas.

Volunteers are part of our patient care team and must complete our standard clearance process. This includes completing an:

• Interview
• Criminal background check (for those 18 years and older)
• Health service clearance (medical history and receipt of immunization records)
• A general volunteer orientation

Unfortunately, we can't accommodate adult or juvenile court-appointed community service.

Volunteers have many different roles that are not direct patient care, like sitting with patients, directing visitors, filing, delivering food, answering phones, etc. Your assignment will depend on information gathered during the interview, your personal preferences, types of assignments currently available and your availability.