Contact Us
How to Contact Baystate Health
Thank you for being a part of the Baystate Health community. The most commonly asked questions are listed below with links to answers. If you are unable to find what you’re looking for, please call our contact center at 413-794-0000.
PLEASE NOTE: This page is not for urgent or emergency requests. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.
Please contact your provider's office or find a medical service to make an appointment. If you are experiencing a medical emergency, please call 911 or go to your nearest emergency room.
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Most-Requested Information
Here are contacts and links for our most-requested information. Please note that Baystate Health offices do not accept or review sales-related messages or inquiries.
| Topic | Contact Information | Links |
|---|---|---|
| Making Appointments |
Confirm or cancel: 413-794-0342 Contact Center: 413-794-0000 |
|
| Billing |
Hospital bills: 413-794-9999 Baystate Medical Practices bills: 413-794-5700 |
Healthcare Prices & Billing |
| Patient Experience Questions or Concerns | Patient Experience and Satisfaction | |
| Finding Providers | Search Find a Provider | |
| Location Addresses and Phone Numbers | Find Hospitals and Practices | |
| Media Inquiries |
After hours: call 413-794-0000 and ask the operator to page the on-call public relations staff member. |
News and Media Relations |
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