About Baystate Health

Baystate Health is a not-for-profit, integrated healthcare system serving over 800,000 people throughout western New England.

doctor saadat listening to a patient's heartbeat in hospital bed

In This Section

Nurse Maria Diaz and child life specialist Allison Coelho playing a game with a young patient, James Lynch

Our Mission and Impact

Our mission is to improve the health of the people in our communities every day, with quality and compassion. With a focus on quality, safety, value, and experience, Baystate is not only a keystone of our region – we are also a national leader in healthcare.

Baystate Health is the largest healthcare organization in western Massachusetts. The care we provide plays an essential role in health of the people in our communities. Our impact is felt from the patient bedside to the classroom to the workplace and beyond.

Help Us Create Healthier Tomorrows

Who We Are

With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality and compassionate healthcare in the Pioneer Valley for more than 140 years.

Explore Our Team & Programs

Facts & Figures

With a workforce of nearly 13,000 team members, Baystate Health is one of western Massachusetts’ strongest economic engines. With more than 980 beds on average across our five hospitals, we are working to make healthcare accessible to people in our region.

Our typical annual impact includes:

Over 1.8 million outpatient visits, including comprehensive sick and preventive care
Over 180,000 emergency visits
More than 37,000 surgeries performed
More than 4,000 babies born at Baystate Health hospitals
Around 800 medical students, residents, and fellows, nearly 1,200 nursing students and residents, and more than 400 allied health students

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Academic Innovation

As an integrated academic health system, the advancement of knowledge is a major component of our mission. Serving as the regional campus of the University of Massachusetts Chan Medical School, we educate and train current and future caregivers – preparing much of our region’s health care workforce to meet patients’ needs for years to come.

Community Programs

In service of our mission, we work to bring healthcare out of the hospital and into the community. We serve our local community through our many health initiatives, including:

Supporting community-based organizations
Developing programs that help prepare our young people for future success
Advancing early interventions in wellness and nutrition

Our Diverse Workforce

The diversity of our workforce allows us to meet our community’s needs with cultural competence and compassion. We’re committed to creating an inclusive environment for both employees and patients. As a result, the Human Rights Campaign has recognized Baystate Health as a national leader in providing inclusive and equitable healthcare.