Baystate Mason Square Neighborhood Health Center
- Monday: 8 am - 5 pm
- Tuesday: 8 am - 5 pm
- Wednesday: 8 am - 5 pm
- Thursday: 8 am - 5 pm
- Friday: 8 am - 5 pm
- Saturday: Closed
- Sunday: Closed
Getting Here & Parking
Parking
If you're driving, you can park in the lot outside the building. If the lot is full, you may park across the street.
Directions
Bus Routes
Route B7
Provides service with stops within 2 blocks of this location with weekday service every 15 minutes from Union Station beginning at 6 am and continuing until 6 pm (Note: this route also provides some service along that route from 5 am until 10:25 pm).
Route B17
With weekday service every 45 minutes from Union Station, beginning at 6:45 am and continuing until 6 pm.
Our Services
If you have a general health concern, we are ready to see you and help you address it. Our team, which can often see you for same-day appointments, includes more than 50 doctors, nurse practitioners, physician assistants, nurse-midwives and other healthcare professionals.
Please see below for details about our services and how we will care for you. For more information, see our frequently asked questions.
No matter your age, you can benefit from our expert, compassionate primary care, which includes:
- Chronic disease management
- Disease prevention
- Education on health conditions
- Health maintenance
- Medication-assisted treatment for substance-use disorder (addiction)
- Sick visits
Our center also offers a variety of specialty services for our primary care patients, including:
- Behavioral health
- Infectious disease
- Lab work, which can include blood tests, urine tests and more
- Midwifery (care for women before, during, and after pregnancy)
- Nephrology (kidney care)
- Optometry (eye care)
- STD (sexually transmitted disease/ infection) screening and treatment clinic: Patients are welcome to drop in Monday - Thursday from 8 am – 4 pm and Fridays from 8 am - 12 pm. Patients can also go to Brightwood Health Center on Tuesdays from 5-7 pm. We also offer PrEP Pre Exposure Prophylaxis treatment for HIV prevention.
Understanding You and Your Specific Needs
As a Patient-Centered Medical Home, we provide care that involves understanding you as a person. We take your unique needs, culture, values and preferences into account. We do this through a team approach in which a variety of healthcare professionals work together with your primary care provider. We bring our expertise together in order to help you — regardless of your situation.
We also take care of your specific needs by paying close attention to any chronic conditions you have.. We help ensure that you’re managing or treating the condition the best way you can.
Helping You Stay Well
We also keep you up to date with anything needed to prevent illness, like shots or health screening tests...
For example, this might involve us calling and letting you know that you’re due for a routine colorectal cancer screening (colonoscopy), or letting someone with diabetes know that it’s time for them to schedule an annual eye exam.
Specialty Care
Your condition may call for you to see a specialist. Thankfully, we’re connected with a large network of specialists we can refer you to. If we connect you with a Baystate Health specialist, they will automatically have access to all of your medical records——resulting in a seamless office visit.
Community Programs
We participate in community programs to make sure we’re meeting the needs of you and the community. For example, we work with Greater Springfield Senior Services, caring for people 65 and older who don’t have health insurance. We also work with Springfield Healthy Homes to help care for people who experience health issues related to their home.
Our Healthcare Environment
We are committed to improving your life, as well as those in your community, by providing quality healthcare in an environment that values:
- Teamwork
- Innovation
- Cultural and language diversity
- Educational excellence
- Respect
As a result, we’re able to establish meaningful relationships with our patients. These relationships help us build trust, which results in better care.
Residents: A Vital Part of Your Care
Staying up to date with the latest treatments is vital to providing you with the best possible care. One way we do this is by always having residents (licensed doctors who have recently graduated from medical school) on our team. Adding residents to our team also means we have even more doctors on hand, helping you get care when you need it most.
Frequently Asked Questions
Your healthcare team members are a primary care provider, often shortened to PCP (who may be a doctor or nurse practitioner/physician’s assistant teamed with a doctor), a nurse, a medical assistant, and a patient service representative. We try to keep our team members consistent, but note we often have to have these roles covered by members of other teams.
We communicate with Baystate providers directly through our electronic medical record (EMR). Otherwise, you will need to provide us with provider names, fax and phone numbers.
We understand travel and planning can be difficult, and we can allow for some lateness. If a provider is busy, you may be asked to wait until the patients who were able to get here on time are seen.
Your Health Record, the Way You Want it
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