Baystate Children's Hospital

Advanced Care Just for Kids

We understand what you already know: Kids need a special kind of health care.

Our facilities are specially designed to help children feel more comfortable. We use the latest newborn and pediatric medical technology. Our pediatricians are trained to understand how to diagnose, treat, and manage complex health conditions in kids.

We are a 107-bed and 57-bassinette hospital located within Baystate Medical Center. We provide a full range of primary and advanced pediatric care to babies, children, and teens.

Visiting Hours & Policies

Visiting is allowed from 8 am to 8 pm daily. The following guidelines are based on CDC, DPH, and State recommendations.

Infection Control

Masking is encouraged (but not required) in patient rooms and patient care areas for visitors.

ALL visitors (also referred to as "care partners") must adhere to Baystate Health infection control practices that are in effect throughout our organization. All visitors must clean their hands before entering and leaving the patient’s room.

Policy Highlights

• 2 visitors at a time for inpatients
• 1 visitor at a time for adult emergency department
• 2 parents/guardians at a time for pediatric emergency department
• 2 parents/guardians at a time for Baystate Children's Hospital
• 2 visitors at a time for patients in the ICU (intensive care unit)
• 2 designated care partners in room for childbirth delivery. 1 designated care partner may stay for the duration of the postpartum recovery. 1 additional visitor may visit during visitation hours.
• Children ages 5-18 must be accompanied by an adult if visiting.
• Hospice/End-of-Life patients may have more than two visitors at a time.
• 1 care partner for surgical patients may remain with patient through admission and accompany into pre-op area. After the patient departs to the procedure room, the care partner may remain in the waiting area during the procedure/surgery.
• 1 care partner is allowed in the Post-Anesthesia Care Unit (PACU) for visitation during extended period of post-operative care. A care partner may enter the PACU when the patient is ready for discharge to help with the discharge process and receive discharge instructions with the patient. If the patient is admitted, the care partner will follow the general visitation guidelines.

Policy for Patients Who Have COVID-19

Policies are the same for patients who have COVID-19, except:

• The one care partner or visitor allowed in the adult emergency department must wear appropriate PPE (personal protective equipment).
• No children under 14 unless a designated exception applies.