Baystate Medical Center
- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
Baystate Medical Center: Expert, Compassionate Hospital Care In Springfield
Baystate Medical Center (BMC) is a 780-bed independent academic medical center and a teaching site of the UMass Chan Medical School - Baystate. The hospital includes Baystate Children's Hospital, the Wesson Women and Infants' Unit, the region's only Level 1 Trauma Center, and more.
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Find the information you need as a Baystate Medical Center patient or visitor.
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About Baystate Medical Center
Entrances and Parking
We want to make sure you are safe and supported during your stay with us, whether you are a patient or a visitor. Learn about policies, rights, responsibilities and services for our patients and visitors.
Patient and Visitor Entrances
Our Daly and Wesson entrances are open from noon to 8 pm daily. Our Chestnut Building entrance (the main entrance under the canopy) is open for patients only from 5 am to 7 pm daily.
Parking for Patients and Visitors
We offer free parking 24 hours a day, seven days a week. Valet parking services are available at the following locations:
- Daly lobby: 8 am - 4:30 pm Monday - Friday
- Wesson lobby: 8 am - 4:30 pm Monday - Friday
- Chestnut Building: 7:30 am - 3:30 pm Monday - Friday
- Emergency Department: 9 am - 12 am Monday - Friday
Finding Your Way in Baystate Medical Center
If you have questions or need help finding your way in Baystate Medical Center, you can:
- Ask someone wearing a Baystate Health badge
- Follow photo-based directions using Baystate Health’s WayToGo direction tool (WayToGo is also available within the MyBaystate mobile app)
- Use our campus map (PDF)
Our Dining Services
We offer three main dining options:
North Café
North Café is our full-service cafeteria.
Location: Daly Building, second floor
Hours: 6 am - 3 am seven days a week
- Breakfast: 6 am - 10:30 am
- Lunch: 11 am - 4 pm
- Dinner: 4 pm - 6pm
- Limited offerings: 6pm - 3am
Atwater's Café in the Marketplace
Atwater's Café in the Marketplace is a bistro-style café option.
Location: Daly Building lobby, third floor
Hours: Monday - Friday: 6 am - 6 pm
- Closed weekends & holidays
Chestnut Café
Chestnut Café is a counter-service option. Location: Chestnut Building, ground floor
Hours: Monday - Friday, 7:30 am - 2:30 pm
Gift Shops
We offer online shopping and two convenient locations for our gift shops.
Baystate Medical Center Online Gift Shop
You can order same-day, bedside delivery of gifts and flowers.
Shop Online
Marketplace Gift Shop Location: Daly Building, third floor, near the main lobby
Hours:
- Monday - Saturday: 8 am - 8 pm
- Sunday: 8 am - 6 pm
- Phone: 413-794-4929
Pharmacy Services
Our full-service pharmacy is available in the Marketplace in the Daly Building, third floor.
Hours:
- Monday - Friday: 8 am - 8 pm
- Saturday and Sunday: 8 am - 6pm
- Call our pharmacy at 413-794-3291
Community Health Needs Assessments
We regularly work with a team of consultants that researches social and economic factors that affect the health of the people in our service area. Learn more.
Visiting Hours & Policies
Visiting hours are held daily from 10 a.m. to 8 p.m. with a limit of three visitors at one time. One designated support person will be permitted to visit 24 hours per day throughout the patient's stay. Please note that some sensitive units may have more stringent rules and allow fewer than three visitors at one time.
Units with Secure Welcome entry points will have guidelines posted at unit doors. These units include Women’s Evaluation and Treatment Unit (WETU) Labor-Delivery-Recovery (LDR), Postpartum, Neonatal Intensive Care Unit (NICU), Baystate Children’s Hospital Children’s & Adolescents Unit (CHAD), Pediatric Intensive Care Unit (PICU), Adult Psychiatric Treatment Unit (APTU), BFMC Behavioral Health Unit, and Critical Care Units.
We ask that visitors (also called "care partners") share our goal in promoting a healing environment for all patients and adhere to our visiting hours and policies. Baystate Health and its employees reserve the right to ask visitors to leave a patient’s room at any time for the patient’s clinical or emotional well-being.
Ambulatory services (same day outpatient) will continue to allow one care partner per patient.
Visitors under 18 must be supervised at all times by a family member or a responsible adult assigned by the family. Staff members will be unable to assume supervision responsibilities for minors.
Infection Prevention
Masking is encouraged (but not required) in patient rooms, patient care areas, and common spaces for visitors
ALL visitors must adhere to Baystate Health infection control practices that are in effect throughout our organization:
- Practice proper hygiene: Wash hands with soap and water or hand sanitizer before entering and leaving the patient’s room.
Policy for Patients Who Have COVID-19
Policies are the same for patients who have COVID-19, except:
- Care partners and visitors must wear appropriate PPE (personal protective equipment).
- No children under 14 unless a designated exception applies.
See Our Visitor Policy
Visiting Hours and PoliciesTake a Virtual Tour of our Campus
Take a virtual tour of Baystate Health's flagship hospital campus, a 716-bed independent academic medical center and a teaching site of the UMass Chan Medical School - Baystate.
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