| Billing Phone Numbers |
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Patient Billing Services
- Baystate Medical Center
- Baystate Franklin Medical Center
- Baystate Mary Lane Hospital
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413-794-9999 |
877-461-1931 |
| Baystate Reference Laboratory bills |
413-794-1303 |
800-889-9908 |
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Baystate Medical Practices (physician billing)
- Baystate Medical Education & Research Foundation (BMERF)
- Baystate Affiliated Practice Organization (BAPO)
- Baystate Vascular Services (BVS)
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413-794-5700 |
800-436-6865 |
| Claims Assist bills |
800-875-5808 |
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| Specialized Receivable bills |
800-781-2829 |
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| Carter Business bills |
800-242-4346 |
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| Medical Bureau bills |
800-937-6227 |
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| Financial Counselors (Baystate Medical Center) |
413-794-2452 |
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| Financial Counselors (Baystate Franklin Medical Center) |
413-773-2725 |
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| Financial Counselors (Baystate Mary Lane Hospital) |
413-967-2250 |
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| Mass Health |
800-332-5545 |
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| Springfield Anesthesia |
413-796-7494 |
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| Radiology and Imaging |
800-299-9770 |
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| FAQs |
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About Your Hospital Bill
Hospital Costs
We use many cost-saving methods to keep your costs as low as possible, while still providing the highest level of care. The charges for your stay are based on how long you are here and the services you receive during that time.
There is a basic room charge, which includes fees for the room, nursing care, laundry, housekeeping, and other services. There are additional charges for any special services you receive, such as the use of the operating rooms, laboratory tests, radiology, physical therapy, medications, and special supplies. These charges are itemized on your bill.
If you have any questions about your hospital bill. please call our Customer Service Line at 413-794-9999 or toll-free at 1-877-461-1931. The Customer Service Representative will be happy to assist with any questions you may have.
Insurance
We participate in most insurance programs offered in our area.
Information about your insurance coverage was taken when you were admitted. In order to submit an insurance claim for you, we need proof of your insurance identification card or claim form from your insurance company. If you did not present this information when you were admitted, please have a friend or family member bring it to the Access Services Department when they visit you. Please remember that insurance plans do not necessarily cover the entire hospital bill.We. understand that insurance coverage can be complicated, so if you need any assistance, please call our Financial Counselor at 413-794-999.
Deductibles and Co-payments
Most insurance policies today include provisions for out-of-pocket deductibles and co-payments. You will be notified about any amounts not covered by your insurance that you are responsible to pay. Payments may be made by cash, personal check, VISA, MasterCard, or Discover Card when you are discharged.
Financial Assistance
If you cannot afford to pay your hospital bill in full, one of our financial counselors will be happy to work with you to set up a payment schedule. If your financial situation makes you eligible for MassHealth or other assistance programs, the financial counselors can help you complete the necessary applications. If you would like to speak to a financial counselor, please call 413-794-2452. You will then be referred to the appropriate financial counselor for assistance.
Physicians' Fees
If you receive services in the hospital from your primary care physician or from other specialists such as anesthesiologists, surgeons, or consultants, you will be billed separately by them. If you have any question about these bills, please contact the physician's office directly. |
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FREQUENTLY ASKED QUESTIONS
How do I apply for free care (Health Safety Net) and/or financial assistance?
Baystate Health has staff that specializes in answering all your questions and assisting you with financial counseling services. For Baystate Medical Center, please call 413-794-2452. For Baystate Franklin Medical Center, please call 413-773-2725. Baystate Mary Lane Hospital can be reached at 413-967-2250. |
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If I have free care (Health Safety Net) what services are covered?
Medically necessary services are covered under Free Care (Health Safety Net). You should contact Mass Health toll free at 800-332-5545, which will put you in touch with a Free Care Specialist that can answer your specific questions. |
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Do you accept monthly payments?
Baystate Health does accept monthly payments at a 0% interest rate. Please contact our office at 413-794-9999 or toll free at 877-461-1931 for more information. |
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How do I get an itemized bill?
Please call our office at 413-794-9999 or toll free at 877-461-1931. Our representatives will process your request timely. |
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Where do I go to pay in person?
Our Patient Billing Service Center is located at 280 Chestnut Street in Springfield, MA. We are open to assist you from 8AM-4:30PM Monday-Friday. We also have cashiers at:
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Baystate Medical Center
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759 Chestnut Street
Springfield, MA
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Daly 3
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Baystate Franklin Medical Center
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164 High Street
Greenfield, MA
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Patient Registration
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| Baystate Mary Lane Hospital |
85 South Street
Ware, MA
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Patient Registration
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What credit cards do you accept?
Baystate Health accepts MasterCard, Visa, American Express and Discover |
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Do you accept payments over the phone?
Yes, we accept payments over the phone using any credit card mentioned above. |
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Can I pay my bill online?
Baystate Health is currently developing our website for our patient's to pay bills online in the future. |
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How do I get a list of all my payments for the year for my taxes?
Please call our representatives at 413-794-9999 or toll free at 877-461-1931. They will be able to process your request for you. |
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How do you develop prices for our services?
Prices are determined by looking at costs and we compare favorably to other hospitals when reviewing data throughout the country. Costs can be high due to being open and staffed twenty four hours a day and the high cost of living in the Northeast. |
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Why do I receive several bills for one visit?
You may receive bills for facility charges while in the hospital. These charges can include, but are not limited to, room, operating and recovery room charges, nursing and technical support, rehabilitation and pharmacy charges. You may also receive bills from the physician for his/her professional services, as well as bills from Radiology, Laboratory, and Anesthelogists. |
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My newborn stayed in my room while I was in the hospital. Why do I have a nursery charge?
The nursery charge includes routine newborn supplies, food and nursing care, as well as having a crib available should the newborn not be able to stay with you. |
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