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Frequently Asked Questions


What is the Patient Family Advisory Council?


What type of issues will the council address?


When and where are meetings held?


How long do members serve on the council?


What if I need special accomodations to participate?


Who are the council members?


What is the Patient Family Advisory Council?

The Patient/Family Advisory Council is made up of a diverse group of patients, family members and community members who represent the ‘collective voice of our patients and families.’ Council members offer advice, information and recommendations to support planning and policies and procedures. Information provided by this group provides leaders with a better understanding of how to improve quality, program development, service excellence, communications, patient safety, facility design, patient and family education, staff orientation and education, and patient/family satisfaction and loyalty.

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What type of issues will the council address?

The Council may discuss any aspect of hospital or support operations – including admission/discharge practices, facility design, patient safety or communications. The goals of the Council are to:

 

  • Strengthen decision-making by drawing upon the diverse experiences and viewpoints of the people who look to BH hospitals for care;

 

  • Offer insight and recommendations for improving quality, service, safety, access, education and patient/family satisfaction and loyalty;

 

  • Serve as a coordinating group to receive and respond to patient and community input, channeling information, needs and concerns to staff and administration.

 

  • Enhance relationships between BH patients and families and the community;

 

  • Reflect the unique culture of each BH hospital and reflect the socio-demographics of the hospital’s patient service area.

 

Due to the confidential nature of the topics and patient privacy, council members will be required to sign a privacy and confidentiality contract.

 

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When and where are meetings held?

The Council will meet at least four times per year. Meetings will be held evenings for 2 hours in the early evening at the sponsoring hospital and facilitated by a hospital staff member.

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How long do members serve on the council?

Council members serve varying terms of up to two years. A Council member can serve up to two, two-year terms.

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What if I need special accomodations to participate?

Members will be reimbursed (with receipt) for any transportation and child care costs incurred to attend meetings. Dinner or refreshments will be provided. Accommodations (e.g. language interpreters) will be made available if needed.

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Who are the council members?

Members are patients, family members of patients or members of our community willing to actively participate in discussions and recommend solutions.

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